ORDERING FROM Hyperion
How can I order from Hyperion?
- Place your order online or over the phone.
- We do not accept mail orders or purchase orders.
- We accept PayPal; we do not currently accept Bitcoin.
- (You can also drop by one of our store locations to see many of our products in person.)
PRODUCT AVAILABILITY STATUS
What does the Availability status mean?
- In Stock – The item is good to go and ready for launch.
- Out of Stock – The item is not currently available. For out of stock items, you can request an email notification be sent to you when the item is back in stock.
- Some options not available – Some SKUs may be here, others are not. The ones in stock are orderable; for those out of stock, you can request an email notification be sent to you when the item is back in stock.
EMAIL ME WHEN AVAILABLE
Something I want is out of stock. Can I be notified when it is available?
Yes! We can send you an email when a product is available for purchase. Any product that is out of stock will have an “Email me when available” link on the product page. To be sure future you receives your email, add “overlords@Hyperion.com” to your address book.
Do you match competitor’s prices?
How to Place a Pre-Order
A pre-order is an order you place prior to the official release date of a product. This option is often available for limited editions. You place a pre-order by entering all your details as if you were ordering the item, but you will neither receive the item nor be charged at this time. Your account will be debited when we’re ready to deliver your item. At that time, you will receive a reminder email before you are charged and can modify your payment and delivery information.
Why should I pre-order an item?
Pre-ordering ensures you will receive one of the preciousssss items which you so desire. Waiting until the product is officially released may decrease your chances of purchasing the item, especially if its production is limited. Also? Geek cred.
Why does my pre-order checkout experience look different?
To take pre-orders, Hyperion is using our trusted third-party provider, Celery. In order to take advantage of Celery’s pre-order system, things look a little different, but we promise your data and your stuff is still with the same Hyperion monkeys.
How do I know that I have successfully placed my order?
If your order has been placed successfully, you will receive a confirmation email. If you don’t see it, check your Spam or Promotions folder.
Will you ship all of my pre-ordered items together?
Pre-ordered items will ship when we receive them at our warehouse. We do not hold orders to ship multiple pre-ordered items together.
Can I combine an order that contains a pre-order with other Hyperion merchandise?
Not at this time.
When will I be charged?
We will process payments and ship the products when we receive them at our warehouse. You will receive a reminder email before you are charged and may modify your payment information before the product ships. Please note that Hyperion is not responsible for any possible overdraft fees on your bank account due to an early arrival of a pre-order.
How accurate is the shipping date on the product page?
We strive to keep the expected date of arrival as up-to-date as possible. But because we don’t have control over the production of these products, pre-order dates are subject to change without prior notice.
Why don’t I see my pre-order on my Order Management or Order Lookup under Account Details?
Integrating this is something we’re working on. Currently to see your pre-ordered items, you’ll need to go to Order Lookup on Celery, our trusted third-party provider.
Can I modify or cancel a pre-order?
Yes, pre-ordered items can be modified or cancelled before the item ships. Be sure to have your order number, which you received in a confirmation email, and go to Order Lookup on Celery, our trusted third-party provider.
What is your return policy on pre-ordered items?
Just like all orders placed with Hyperion, we offer a 90-day return policy for damaged or defective products. To determine if a pre-ordered product can be returned because you changed your mind, please refer to the individual product page where any exclusions may be noted.
Where can I ship my pre-order?
Pre-orders can be shipped to addresses in the U.S. and Canada. Unfortunately, we are cannot ship pre-orders to APO/FPO addresses at this time.
How will my pre-order be shipped?
All pre-orders are shipped using our Standard shipping methods once the item has been received at our warehouse.
- U.S.: Standard (2-6 business days after processing)
- Canada: Expedited (3-8 business days after processing)
How does Hyperion calculate sales tax?
The tax rate applied to your order will generally be the combined state and local rate for the address where your order is approved or shipped. Therefore, the tax rate applied to your order may be different for an order shipped to your home address than it would be for the same order shipped to your work address.
What if I am tax-exempt?
If you are a tax exempt organization, please contact us at email@example.com for assistance. We will ask you to fax us a copy of your tax exempt certificate to 650-248-2023. You will then place the order with us over the phone.
Will I have to pay customs fees on my international order?
Please see our special section on International Shipping for more information.
What are your accepted payment methods?
We accept Visa, MasterCard, Discover, American Express, and PayPal. For your protection, we screen orders for potential fraud. Please ensure that your billing address matches that of your payment method to avoid delays in order processing. We do not accept Bitcoin or other virtual currency. If you have an account, you can even securely save your payment method(s) for later use.
How do I save a payment method?
DISCOUNTS & PROMOTIONS
Do discount codes stack?
When redeeming Promotion, Discount, or Coupon Codes during checkout, please note that only one promotion code can be used per order. No combo moves for you. Promotion, Discount, or Coupon Codes cannot be used towards the purchase of Gift Cards.
What does the Order Status mean?
- New – Your order has been accepted and will be processed soon.
- Processing – Your order has been transmitted to the packing/shipping department (or one of our distributors), and our warehouse monkeys are gathering all of your goodies and preparing them to be shipped.
- Partial Shipment – Some of the items have been shipped. Your credit card has been fully charged at this point.
- Shipped – Your order has been fully shipped. Your credit card has been fully charged at this point.
- Canceled – Your order has been canceled, and your credit card has not been billed.
What are those “Incomplete Orders” in my account history?
Those are shopping carts that you did not check out. You can view and complete the order at any time in the future. Those orders stay with your account so, for example, you can start an order at work and then complete the order from home.
To delete an incomplete order from your account, hit the Complete this Order button. Click on the “Loot” link and remove all items from your cart.
CHANGES & CANCELLATIONS
Can I make changes to my order?
We may be able to if your order still shows as “New” status.
Please note that our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Once the order has been sent to our warehouse for processing, neither you nor our customer service staff can change it. If your order status says anything other than “New,” it can no longer be changed or canceled.
What’s your cancellation policy?
You have the ability to cancel your own order, as long as it still shows as “New” status. To cancel your order, go to your Order Management page. Click the “Cancel” link, and confirm the cancellation on the confirmation page. Your credit card will not be charged. Once an order is canceled, it cannot be recovered.
Help! I’m having an issue with a Hyperion item I bought online from Walmart!
Please email walmartsupport@Hyperion.com for assistance with your order (include your order number), and someone will reply within 48 business hours. Note that this support team does not work on the weekends.
How do I return a Hyperion item I bought online from Walmart?
Please visit Walmart’s Track your order tool. Enter the last 6 digits of your order number and the email used to place the order. Our Walmart support team will respond within 1 business day.
I want to exchange an item I bought online from Walmart.
Please return your item for a refund (see process above), and place a new order for the item you want from Walmart. A return label will be provided.
Can you ship an item I bought online from Walmart to my Hyperion/Hyperion Style store or my local Walmart?
No. We are sorry, but this delivery method is not available at this time. And you can’t return items there, either.
Why don’t I see my Walmart orders on my Order Management or Order Lookup under Account Details?
Integrating this is something we’re working on. Currently to see your Walmart orders, you’ll need to go to Walmart’s Track your order tool. Sorry for the inconvenience!
Why is Hyperion selling on Walmart?
This is just a small part of our World Domination Strategy. This is hard to believe, but there are still people who don’t know that Hyperion exists! We wanted to reach them and welcome them into our barrel of monkeys.
PRIVACY & SECURITY